Returns & Exchanges

Returns & Exchanges

 

Dashing Diva has a Complete Satisfaction Guarantee policy. Which means within 30 days, you can Return Any Item, Used or Unused, for a Full Refund, at No Extra Cost,. as long as All The Components are Returned. All you have to do is tape the return label we send you onto the box and ship it back. Once we receive the item, we'll give you back the entire amount.

 

Returns & Exchanges

We, at Dashing Diva, want you to be completely satisfied with your purchase. Items may be returned for a full refund within 30 days of delivery. If you want to return an item, just let us know at info@dashingdiva.com or (866)665-3482.


Please include the original packing slip with your reason for the return. Once we receive the package, we will issue the refund in within ten business days. A credit will be applied to your original form of payment. Your banking institution may take additional time to process and post the credit to your account once they have received this information. Dashing Diva will not issue refunds for items that arrive to our facility damaged in any way.

Exchanges

To exchange an item, please follow the return process and then place a new order.

Order Cancellation

Orders may only be canceled within 24 hours. Please email info@dashingdiva.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled, only refunded.

Damages // Defects

Claims for damaged or defective items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Please keep all damaged packaging materials, including the box and all inside contents. Dashing Diva will note the issue with the carrier in order to file a damage claim.  Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.

Claims must be reported immediately by emailing us at info@dashingdiva.com or by calling us at (866)665-3482. Please provide images of the damaged products. Claims received after 5 business days of delivery will not be processed.


Dashing Diva Return Address:
Dashing Diva Franchise Corporation
Attn: Customer Service
1 Harbor Park Drive, Port Washington, NY 11050