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Frequently Asked Questions

Frequently Asked Questions

GLAZE
How do I prep my nails?

Wash your hands with an oil-free soap and water (dish soap works great to remove oils from the skin and nails! This helps Glaze adhere best). Shape the nails and push back cuticles. Use the enclosed Prep Pad to remove any remaining oil and residue. Make sure your nails are completely dry before application.

Do I need a base or topcoat?

Because GLAZE is an all-in-one product, no additional Base Coat, Nail Strengthener or Top Coat is needed. Should you decide to wear an additional product with GLAZE, we cannot guarantee lasting results.

What if I mess up a nail? Can I redo it?

If you’re in between sizes, size down! It’s always better to use a strip that is slightly smaller to avoid any overlap on the skin along the sides of the nail or cuticle line to prevent lifting

How many times do I need to cure?

Glaze only requires 1 cure for 45 seconds. 

My nails feel sensitive while curing. Why is this happening?

If you notice any discomfort during curing, this may indicate a thinning or weakened nailbed. Remove your hand for a moment, and then replace to finish curing.

I’m noticing lifting and/or chipping at the tips. What happened?

Glaze should be trimmed to the exact length of your natural nail prior to curing—please make sure the strip is not extending beyond your nail length, as this can cause lifting and chipping. After curing, take care to file off any remaining excess so that the strip is completely flush to your natural nail.

How can I prevent my hair from getting caught?

Tip 1: Before use, clean the cuticle line neatly. This step is important, as dead skin is a main cause of premature lifting, and hair getting caught. Carefully push back the cuticles and optionally remove your cuticles by trimming with a cuticle nipper or gently buffing them away with the included file. Then, ensure the nails are clear from oils and residue by wiping down with the included prep pad.

Tip 2: Press down all around the cuticle area and entire nail surface using the included wooden stick. Then, press and smooth the entire nail surface with your finger, making sure there is no gap between Glaze and your nail. 

How do I remove Glaze?

To remove GLAZE, apply cuticle oil (such as our Red Therapy Nourishing Cuticle Oil) to the base of the nail. Using a manicure stick, gently and slowly lift the nail strip from the corner of the cuticle area. Saturate the nail with additional oil to help loosen the adhesive. After a few moments, gently and slowly lift off the Glaze from your nail by pushing from the cuticle line toward the tip of the nail with the wooden stick. Do not rush! If you feel any tension, apply more oil, and allow more time for the adhesive to dissolve.

I was impatient with removal and damaged my nails. What do I do?

Oh no! We recommend applying our Red Therapy Rich Nail Serum as an overnight nail mask. It is a restorative treatment that strengthens weak, dry or brittle nails. It is also a good idea to regularly moisturize your nails and cuticles with our Nourishing Cuticle Oil. Please allow any damage to grow out prior to applying your next set to prevent further weakening of the nailbed.

Do I need to take manicure breaks?

We recommend waiting a few days in between sets to give your nails some time to breathe. Applying a new set right away without taking a break may affect adhesion.

How should I take care of my nails in between manicures?

Use our Red Therapy line to treat your nails! Make sure to also regularly moisturize your hands and nails with lotion and oils.

How do I store my leftover Glaze? Does it expire?

Before curing your nails, make sure your leftover strips are placed in the black carton in order to prevent premature nail curing if exposed to LED lamp light. Glaze will stay fresh for 12 months after being opened! 

GLOSS
Are the strips made of real nail polish?

Nope! They are made of polyurethane (PU), and coated with a layer of real gel.

How do I prep my nails?

Wash your hands thoroughly with soap and water, and use the included Prep Pad to remove any oils from your nails. Make sure you completely push back your cuticles as well.

Do I need a base or top coat?

No base coat is necessary, as our nails adhere best to bare nails! If you’re worried about nail damage caused by improper removal, we recommend applying our ‘Red Therapy Base Shield.’ You can use your favorite top coat to seal it in but, we promise, the finish is so shiny, you won’t need to!

What if I mess up a nail? Can I redo it?

Yes! Feel free to reposition the strips as you see fit.

I’m in between sizes. What should I do?

If you’re in between sizes, size down! It’s always better to use a strip that is slightly too small, than too big. If there is any overlap on the skin along the sides or cuticle line, there may be lifting.

Why are they wrinkling?

Unfortunately, nails that are on the curvier side are more susceptible to wrinkling. To minimize this, firmly press on the strips from the center outwards when applying.  Wrinkling can also occur if you’re using a strip that’s too wide for your nail. The material is likely bunching up instead of being stretched out across the width of the nail bed. Try sizing down! Also, please make sure you are not using back-and-forth motions when filing.

How long do I have to wait before using my hands?

You can be up and about as soon as they’re on! Just make sure you stay away from water, lotion, and oils for a few hours after application.

How do I remove them?

First, apply an ample amount of cuticle oil. After peeling off a corner along the cuticle line, gently roll the strips off. Don’t rush with this! It helps to apply additional oil to the fingers you’re using to roll the strips off as well. The more lubrication, the better!

I was impatient with removal and damaged my nails. What do I do?

Oh no! We recommend applying our Apply our Red Therapy Rich Nail Serum as an overnight nail mask. It is a restorative treatment that strengthens weak, dry or brittle nails. We also recommend using Red Therapy Base Seal underneath GLOSS. It nourishes weakened nails with copper peptides, while protecting them from any potential damage caused by GLOSS removal. It also a good idea to regularly moisturize your nails and cuticles with our Nourishing Cuticle Oil.

What is the best way to protect my manicure?

Don’t expose your nails to household cleansers or harsh chemicals! Nails are more permeable than skin. Even prolonged exposure to water can dry out your nails and hands. Always wear gloves when cleaning, and apply hand lotion after you wash or wet your hands. (Just make sure to stay away from water and lotion for a couple of hours after GLOSS application.)

Do I need to take manicure breaks?

We recommend waiting a few days in between sets to give your nails some time to breathe. Applying a new set right away without taking a break may affect adhesion.

How should I take care of my nails in between manicures?

Use our Red Therapy line to treat your nails!  Make sure to also regularly moisturize your hands and nails with lotion and oils.

How do I store my leftover GLOSS? Do they expire?

GLOSS should stay fresh for a year after being opened! Pop them in an airtight container to be extra safe.

MAGIC PRESS
What are the different shapes and lengths?

MAGIC PRESS is available in three lengths, Short, Medium, and Long, and four shapes, Square, Oval, Coffin, and Stiletto.

The packaging doesn’t indicate the length. How do I know what length it is?

If not otherwise indicated, it is safe to assume that the set is Medium length!

How do I prep my nails?

Push back your cuticles with the wooden tool provided and wipe your nails with the included Prep Pad. Prep makes a huge difference!

Do I need a base coat?

No base coat is necessary, but we recommend applying our Red Therapy Base Shield! It contains velvet powder particles that smooth out the surface of your nails to prolong the wear of MAGIC PRESS. It also protects your nails from damage caused by hasty removal.

Can I use glue?

MAGIC PRESS already comes with an adhesive on the back, so there is no need for glue, but if you want longer wear than 7 days—you can use glue!

I’m in between sizes. What should I do?

If you’re in between sizes, size down! If the nail exceeds the width of your nail bed, it will lift along the sides.

How long do I have to wait before using my hands?

Unlike real nail polish, there is no wait or cure time for these! Just make sure you refrain from touching water, oils, or lotion for a few hours after application. It’s best to apply the nails before you go to bed, so that they can fully set overnight!

My hair keeps getting stuck in my nails. Help!

We recommend snuggling in the nails as close to the cuticle line as possible. This should prevent a gap from forming!

The nails keep popping off! What am I doing wrong?

Thoroughly wipe your nails with the included Prep Pad, and wait until they are completely dry before applying MAGIC PRESS. Make sure you are not applying the nails upside down! The handle with the imprinted size number should be towards the cuticle line, and not the other way around. There are some people with naturally oilier nail beds, so that may affect adhesion as well.

Are the nails reusable?

No, they are made for one-time use only. Once MAGIC PRESS is removed, the adhesive on the back no longer sticks to your natural nails.

How do I remove them?

Apply an ample amount of oil (any kind!) along the cuticle, and gently push the nail off with the included wooden tool. Don’t rush with this! It helps to dip the wooden stick in oil as well.

I was impatient with removal and damaged my nails. What do I do?

Oh no! We recommend applying our Apply our Red Therapy Rich Nail Serum as an overnight nail mask. It is a restorative treatment that strengthens weak, dry or brittle nails. We also recommend using Red Therapy Base Shield underneath MAGIC PRESS. Not only does it improve adhesion, it also protects your natural nails from any potential damage caused by MAGIC PRESS removal. It also a good idea to regularly moisturize your nails and cuticles with our Nourishing Cuticle Oil.

What do I do with all the leftover nails?

Keep them to mix-and-match with other sets for a customizable manicure!

How do I make my manicure last as long as possible?

Please avoid water, lotion, and oils for a few hours after application. Moreover, while our nails are durable, we always recommend taking care while having them on (i.e., wearing gloves while doing dishes, etc.). It’s also a good idea to press on the nails several times a day for 72 hours from application. The nails have a pressure sensitive adhesive, so the more you press, the better they stick!

Glue On
How do I prep my nails?

Make sure you wash your hands with soap and water to remove any natural oils. Push back your cuticles as well.

How do I apply them?

Apply a layer of the included glue onto your natural nailbed, and along the cuticle area of the glue-on nail as well. Then, gently press on the nail. Keep pressure applied for 10-30 seconds to ensure that they fully adhere. Make sure to apply an ample amount of glue, or else air bubbles may form underneath!

I used too much glue and it seeped out from the sides. Help!

No worries! Simply use a cotton swab to wipe away the excess glue.

How do I remove them?

Trim the gel nails and buff the surface to remove the protective top coat. Soak the nails in acetone for about 10 minutes until they are soft, and wipe away the nails and glue.

Will they damage my nails?

As long as they are removed properly, your nails should not get damaged. They should never be forced off or popped off from your natural nails.

Red Therapy
How are Base Shield and Base Seal Treatment different?

Base Shield is for MAGIC PRESS. It creates a matte, smooth finish for the press-ons to adhere to.

Base Seal Treatment is for GLOSS. It can either be used before GLOSS as a protective measure, or on its own as a nail treatment in between sets!

How do I incorporate it into my GLOSS or MAGIC PRESS routine?

Prep your nails first, apply Red Therapy, and then apply your nails!  Make sure you fully dry your nails in between each step.

I applied Red Therapy Base Seal, but my nails turned white. What’s wrong?

This can happen if your nails are not completely clean or dry before applying Red Therapy. If you wash and dry your hands completely, and apply one more layer, it will disappear!

If Nourishing Cuticle Oil is used to remove GLOSS and MAGIC PRESS, does that mean I can’t use it while I have them on?

Nope! We just recommend staying away from oils for a few hours after application. You’re free to apply cuticle oil after that!

What is the best way to protect my manicure?

Don’t expose your nails to household cleansers or harsh chemicals! Nails are more permeable than skin. Even prolonged exposure to water can dry out your nails and hands. Always wear gloves when cleaning, and apply hand lotion after you wash or wet your hands.

Diva A-List Rewards
What is Diva A-List rewards program?

Join our new loyalty program called the Diva A-List!

The program allows you to redeem rewards easily at checkout in increments of $5, $10, $20, or $40 😊🎉

Once rewards are redeemed they can not be added back to your account. The Rewards codes do not expire and can be used in the future. 🎉

When processing a return the rewards used will be deducted from your refund.

*Note to apply rewards your cart must total $35 at minimum.

*Note that you will still want to meet the $25 minimum
subtotal to receive free shipping.

In addition, we hope that you'll find the rewards page is
user-friendly and easier to navigate. You can easily view the actions
you can complete to earn stars. You will also be able to view the perks of achieving each new program tier - for
example, Diva Icon members now receive double the points on items purchased
from new collection launches!

We're super excited to offer these new features and benefits
to our loyal customers and are here to answer any additional questions you may
have.

Feel free to contact Customer Support at info@dashingdiva.com.

Where did my Diva Squad tier status and rewards go?

We have transferred all points earned from 2020 to the
present, so you will still be able to redeem them for $ off your future orders!

With the transfer to the new program however, all previous
members will start out at the Diva Insider tier. Any rewards that were not
utilized from the previous program will not be transferred over to the
new program.

We are excited to offer more opportunities to redeem stars
for $ off as well as higher referral rewards ($10!), birthday stars, 2x stars
on new purchases for Diva Icon tier members, and the ability to earn stars for
items purchased in store!

We’re also working behind the scenes to offer even more
exclusive rewards, so we hope you’ll stay tuned for future updates!

In the meantime, we are awarding 100 stars (good for $5 off
your next order) to all existing loyalty members as a thank you for your
patience through the new loyalty program transition.

Do my stars expire?

If your Diva Rewards account shows no activity for a year (no purchases/orders) your stars will automatically expire and cannot be reinstated.

How do I locate my stars and rewards?

Log into your Diva A-list account at the top of our homepage
on desktop by clicking Diva Rewards, or at the bottom of the navigation screen
on mobile, also by clicking Diva Rewards.

Here you can view your current star balance, as well as
redeem $ off codes to apply at checkout, view your rewards history to find any
active codes and view stars awarded.

 

If you scroll down to ‘Ways to earn stars’ you can view the actions you can complete to add more stars to your balance!

How do referrals work?

At the bottom of our loyalty page, you can refer your friends
and family who are new to Dashing Diva! Just enter their email address and they will receive an email with a link to our site along with a code that will give
them $10 off at checkout.

Once they’ve submitted their order of $35 or more through your referral link, you’ll earn a $10 off coupon code to use on your next order!

This will be sent via email
and can be found in your rewards history when you log in.

Where can I find my previous order history?

You can still view your order history by clicking on the account
login icon at the top of our homepage on desktop, or at the bottom of the
navigation screen on mobile.

Here you can also update your shipping addresses – be sure
to keep these up to date and delete any that are no longer current.