Urban Tortoise

Shipping

By completing a purchase with Dashing Diva, you are agreeing to our shipping and delivery policy.

ORDER FULFILLMENT

Most orders are processed within 1-3 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.

Orders are shipped from:

Dashing Diva Franchise Corp.

1 Harbor Park Dr.

Port Washington, NY 11050

SHIPPING RATES

• USPS Standard Shipping: $5.00
• USPS Standard Shipping on orders over $15: FREE
• FedEx Two Day Shipping: $12.00
• FedEx Next Day Shipping: $30.00

Please note that original shipping will not be refunded for any returns. 

SHIPPING

You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.

For USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.

For Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Orders must be placed Monday through Friday by 1:00 pm EST; otherwise, they will be processed on the following business day. Please keep in mind that FedEx delivers Monday through Friday only. Please also note that expedited shipping cannot be offered for P.O. Boxes.

*Please note that for all orders above $300.00, a signature will be required upon delivery.

DELIVERY DELAYS

While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.

If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.

DAMAGED ORDERS

Claims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to info@dashingdiva.com, with images of the damaged products. Claims received after 5 business days of delivery will not be processed.

Please keep all damaged packaging materials, including the box and all inside contents. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.

HOLIDAY SHIPPING

The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At Dashing Diva, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time.

LOST ITEMS

Please note that we are not responsible for any lost items.

We understand that sometimes things can get lost along the way.

If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address!

If your address and information are correct, please check with your local post office. 15 days after the initial delivery, you will be able to file a missing mail search with USPS. We will need for you to share this search ID in order to assist you further. Please reach out to Customer Service within one month of the delivery date indicated within your tracking link. Inquiries submitted after one month will not be accepted.

STOLEN ITEMS

 Please note that we are not responsible for any stolen items.

 If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station.

 FAILED DELIVERY

If your order is returned to us due to failed delivery, we will process a return for your order. Please note that any shipping fees will not be refunded if the order was returned due to an error on the customer’s part.

INCORRECT ADDRESS

As it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.

Even if you notify us about the incorrect address before your order has been fulfilled, please understand it is difficult to guarantee we will be able to modify your order in time.

Unfortunately, if a package is delivered to the wrong address due to a mistake on your end, it would be difficult to offer you a refund or replacement.  If you have access to the location or are able to contact the current resident, we suggest reaching out to them in regards to your package. You can also try submitting a missing mail request to USPS and see if you can have it returned to you.

INTERNATIONAL CUSTOMERS

Unfortunately, we do not ship internationally at this time.

Returns & Exchanges