Shipping
By completing a purchase with Dashing Diva, you are agreeing to our shipping and delivery policy.
ORDER FULFILLMENT
Most orders are processed within 1-3 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.
Orders are shipped from:
Dashing Diva Franchise Corp.
1 Harbor Park Dr.
Port Washington, NY 11050
SHIPPING RATES
- USPS Standard Shipping: $5.00
- USPS Standard Shipping on orders over $15: FREE
- FedEx Two Day Shipping: $12.00
- FedEx Next Day Shipping: $30.00
Please note that original shipping will not be refunded for any returns.
SHIPPING
You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.
For USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.
For Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Orders must be placed Monday through Friday by 1:00 pm EST; otherwise, they will be processed on the following business day. Please keep in mind that FedEx delivers Monday through Friday only. Please also note that expedited shipping cannot be offered for P.O. Boxes.
*Please note that for all orders above $100.00, a signature will be required upon delivery.
DELIVERY DELAYS
While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.
If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.
DAMAGED ORDERS
Claims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to info@dashingdiva.com, with images of the damaged products. Claims received after 5 business days of delivery will not be processed.
Please keep all damaged packaging materials, including the box and all inside contents. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.
HOLIDAY SHIPPING
The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At Dashing Diva, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time.
LOST ITEMS
Please note that we are not responsible for any lost items.
We understand that sometimes things can get lost along the way.
If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address!
If your address and information are correct, please check with your local post office. 15 days after the initial delivery, you will be able to file a missing mail search with USPS. We will need for you to share this search ID in order to assist you further. Please reach out to Customer Service within one month of the delivery date indicated within your tracking link. Inquiries submitted after one month will not be accepted.
STOLEN ITEMS
Please note that we are not responsible for any stolen items.
If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station.
FAILED DELIVERY
If your order is returned to us due to failed delivery, we will process a return for your order. Please note that any shipping fees will not be refunded if the order was returned due to an error on the customer’s part.
INCORRECT ADDRESS
As it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.
Even if you notify us about the incorrect address before your order has been fulfilled, please understand it is difficult to guarantee we will be able to modify your order in time.
Unfortunately, if a package is delivered to the wrong address due to a mistake on your end, it would be difficult to offer you a refund or replacement. If you have access to the location or are able to contact the current resident, we suggest reaching out to them in regards to your package. You can also try submitting a missing mail request to USPS and see if you can have it returned to you.
INTERNATIONAL CUSTOMERS
Unfortunately, we do not ship internationally at this time.
Returns & Exchanges
Looking to Exchange or Return? Get started here.
RETURNS
Unopened items may be returned for a full refund or store credit within 30 days of placing the order. Items must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition.
Please note that original shipping will not be refunded for any returns.
*In the case that items arrive open/tampered with, we will not be able to issue a refund and must dispose of the product for sanitary purposes.
To start your return, please follow the link below and be sure to have your order number and associated email address on hand. The cost of return shipping is covered by us. A return confirmation including a shipping label and return instructions will be emailed to you. Once we receive your return, we will carefully inspect all items. If you have requested a refund to your original method of payment, it will be issued after the return has been received and inspected. Dashing Diva will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within ten business days of receipt at our facility. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
If you opted for store credit, you will receive an emailed gift card once your return items have been placed in the mail and are in transit back to our facility.
**Sale items and opened packages are not eligible for return or exchange.**
**All promotional and holiday sale event items are FINAL SALE.**
**Orders placed using discount codes may be returned as long as they are unopened, and within the 30 days of placing the order, with the exception of special holiday promotions**
EXCHANGES
In order to perform an exchange, the item(s) you wish to swap out must be unopened, unused and unaltered with packaging intact. Please return it to us in its original condition. If you would like to make an exchange, select the exchange option at the link below. You may exchange products of the same product type and price. If you would prefer a new product type, please instead return the unwanted items and opt for store credit – this way, you will receive your store credit once you’ve placed the return items in the mail!
Similar to returns, you will receive an email confirmation including a shipping label and instructions.
Once the items you have selected to exchange have been placed in the mail and are in transit to our facility, your exchange order will be fulfilled and sent out to you.
ONLINE PURCHASES
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email Customer Service at INFO@DASHINGDIVA.COM with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund via store credit or your original payment method, depending on inventory.
If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.
RETAIL PURCHASES
If an item was not purchased directly from us, we unfortunately do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offers a satisfaction guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of application and proof of purchase in the form of a receipt. We will try our best to help.
ORDER CANCELLATION
Orders may only be cancelled Monday through Friday, and within 24 hours of submission. Please email INFO@DASHINGDIVA.COM with your order number if you wish to cancel your order. After 24 hours, the order has likely already been processed and may already be in route to you and can no longer be cancelled, only returned.
Please note that as we try our best to process your orders as swiftly as possible, it may be difficult to make a cancellation even if we are notified within 24 hours. In that case, we will happily offer you a return label for you to return your order upon receipt.
